FAQ & Site Info
FAQ
Yes, every jadeite jade jewelry we sold is natural jadeite. untreated jade(Grade A), commonly referred to as type A Jade. We will provide buyers the certificate with the items they buy and the items accept to the re-inspection in the local testing agency.
For the most countries, the shipping rate is 12 US dollars, remote areas will have different prices depending on the situation. You can see the corresponding shipping price when placing an order
We will process your order as quickly as possible and ship it out within 1-5 days.
Yes, we accept returns or exchanges. If you are dissatisfied with the product can contact us online or email us. We will handle it for you as soon as possible. We accept refunds, but buyers need to contact us within 7 days of receiving the goods, so please contact us within the valid time.
We provide buyers the authenticity certificate from an accredited lab in Chinese. There is a QR code on the certificate for verification.
Our store locates in China so we ship from China.
Average shipping time varies from the different countries;
US: 10-12 working days;
UK: 5-9 working days;
Canada: 10-15 working days;
Australia：10-15 working days;
Singapore：7-9 working days;
Japan: 7-9 workings days;
South Korea: 7-10 workings;
United Arab Emirates：12-15 working days;
European countries: about 10-15 working day.
Most jadeite jade items come from Myanmar and some items come from Guatemala. We usually state the origin of the jadeite jade in the title or description.
For most countries, we take up 4px as the shipping method. The 4px is a comprehensive express company with many express delivery channels and methods, we will choose the fastest and safest way to ship your order.
Sorry we can't offer big discounts because we set a very good price for every items in our store, you can compare that withe the similar quality jadeite jade items. We will offer 5% off holiday discount and for the new customers.